Return & Exchange

What We Will Do Together:

WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at asteroot.info@gmail.com, and we will resolve the issue promptly.

IS AN UNBOXING VIDEO REQUIRED TO MAKE A CLAIM?

Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.

WHAT SHOULD I DO IF THE PACKAGE APPEARS TAMPERED WITH OR DAMAGED UPON DELIVERY?

If the package appears tampered with or visibly damaged, please refuse to accept it from the delivery partner and report it immediately.

DO YOU PERFORM QUALITY CHECKS BEFORE SHIPPING?

Yes, we perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured—we’re here to help.

Under what conditions can I Return / Exchange my product?

· Wrong product delivered

· Expired product delivered

· Damaged product delivered – Physical damage/ tampered product or packaging

· Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

· Opened/ used/ altered products.

· Original packaging (mono cartons, labels, etc.) missing.

· The return/ replacement request is generated after 2 working days from the date of delivery.

· The damaged/ missing product is reported after 2 days from the date of delivery.